Samsung Evo plus 128 GB- Error: Your serial number is not matched with our database. Please check

[Richardson92]

Hi Team,

Recently I purchased a Samsung Evo Plus 128 GB MicroSDXC UHS-1 Card and I tried to register in the Samsung website. But I'm not able to do and I'm getting the error message "Your  serial number is not matched with our database. Please check". Is that a fake one? What should I do next?

[CarlH]

Hi @Richardson92. Where did you purchase it from? 

[Richardson92]

I purchased it in India from a trustable e-commerce platform Flipkart

[CarlH]

Are you based in India? Can you send me the link you've been trying to register it on? 

[Richardson92]

https://cybersvc2.samsungcsportal.com/in/main - This is the link which I used to register

[CarlH]

As thi is the UK/ EU community, it would be best to contact Samsung India, @Richardson92. This link will direct you to their support page.