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Samsung Dex + S21 not working?

(Topic created on: 05-02-2023 12:28 AM)
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Members_68rudzQ
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Just for quick test I connected my monitor HDMI to the DEX and a well working Samsung fast charge adapter to the DEX.

When I put the S21 in it does not give a charging icon or any response that something has been inserted. USB port works very well. Phone has been factory reset even and still did nothing. 
That is why I waited so long before contacting but now that I did everything I could I wonder what is wrong and is there a chance Samsung can repair the DEX?

Kind regards.

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