Did you have any joy with this? You'd probably need to contact the retailer directly for further advice.
My parcel/ buds still in Matallan shop. I have no access to get them,because shop is close.😧
Have you had a look online to see if they have a contact number/email address you can get in touch with?
This what recieved from them.
I am so sorry that you did not receive your parcel as expected. Your parcels is in our pick up shop and we cannot access them a pick shops are closed due to the COVID outbreak. This is about your parcel number 1550 2055 296 651 9.
Please contact the sender of your parcel for replacement. As our pick up network opens up we will return this parcel to them. This is the solution out of this situation currently.
Hope this helps.
DPD Customer Services.