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Original topic:

s21 ultra gifts!

(Topic created on: 26-02-2021 03:10 PM)
Thekidman96
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Hello guys, just thought I'd let you know, I received my buds pro and tag, FINALLY! wasn't too long a wait, but I was too excited!

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18 REPLIES 18
Thekidman96
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did you give them the second sim IMEI number? that's the one I had to use
AndrewL
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@tris: Sorry to hear you've run into some issues with your claim. Generally the Promotions Team require an invoice or receipt as valid proof of purchase rather than an order confirmation. With this in mind, if you don't have access to the above, I recommend reaching out to Onecom to see if they're able to to send one over to you. For reference, valid proof of purchase should contain the retailer logo, the amount paid, reference to the Galaxy S21 Ultra and the date of purchase. I hope this helps. 

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tris
Apprentice
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the proof of purchase would of had it on wont it
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Gavlee2010
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this is how long mine took 3rd Feb validated after I had the missing documents text back. not bad actually mine arrived this early morning.

Screenshot_20210226-172924_Messages.jpg

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csurgenor
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can i ask, who was the courier for delivery? and did they provide tracking? thanks
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Thekidman96
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yodel, and tracked.
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csurgenor
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thanks for getting back to me! 👍
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Ignace92
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I really hope I hear something soon. claim validated Feb 3rd and I'm still waiting.
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Thekidman96
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did you hear back yet? if it helps, I am in the UK.
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