Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

s21 ultra gifts!

(Topic created on: 06-03-2021 12:29 AM)
387 Views
Thekidman96
Navigator
Options
Hello guys, just thought I'd let you know, I received my buds pro and tag, FINALLY! wasn't too long a wait, but I was too excited!

image


18 REPLIES 18
Thekidman96
Navigator
Options
did you give them the second sim IMEI number? that's the one I had to use
AndrewL
Moderator
Moderator
Options

@tris: Sorry to hear you've run into some issues with your claim. Generally the Promotions Team require an invoice or receipt as valid proof of purchase rather than an order confirmation. With this in mind, if you don't have access to the above, I recommend reaching out to Onecom to see if they're able to to send one over to you. For reference, valid proof of purchase should contain the retailer logo, the amount paid, reference to the Galaxy S21 Ultra and the date of purchase. I hope this helps. 

0 Likes
tris
Apprentice
Options
the proof of purchase would of had it on wont it
0 Likes
Gavlee2010
Voyager
Options
this is how long mine took 3rd Feb validated after I had the missing documents text back. not bad actually mine arrived this early morning.

Screenshot_20210226-172924_Messages.jpg

0 Likes
csurgenor
Student
Options
can i ask, who was the courier for delivery? and did they provide tracking? thanks
0 Likes
Thekidman96
Navigator
Options
yodel, and tracked.
0 Likes
csurgenor
Student
Options
thanks for getting back to me! 👍
0 Likes
Ignace92
Journeyman
Options
I really hope I hear something soon. claim validated Feb 3rd and I'm still waiting.
0 Likes
Thekidman96
Navigator
Options
did you hear back yet? if it helps, I am in the UK.
0 Likes