28-07-2022 06:40 PM in
I purchased my teenage son a Samsung galaxy g21, earbuds pro and a galaxy watch. After just 7 months his earbuds charger has stopped chargers the left hand earbud. The left hand earbud will still charge on the right hand side of the charger and the earbuds work perfectly. I arranged for a return to be repaired. Now Samsung are refusing to repair the ear bud charger because of misuse because the earbuds had some surface earwax on them. What is so frustrating is they have confirmed the circuit board is faulty in the charger and the earbuds are fine. They have returned the earbuds a simple wipe with a piece of tissue and they are as good as new. When I spoke to Ali at Samsung customer service he told be his decision was final and there was no procedures to challenge his decision. My son is devastated as most other teenagers he lives on his phone and listens to music all time. Does anyone know of an email address I can use to challenge this very harsh decision?
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28-07-2022 08:03 PM - last edited 28-07-2022 08:06 PM
29-07-2022 06:51 AM in
I would certainly try to escalate this with the Samsung Support Department in your region.
Also as a final resort you may find people selling the charging case only i.e no buds included on places like ebay etc.
Just a suggestion.
I wish you all the best.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "