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Note 8 dex claim

(Topic created on: 28-10-2017 03:20 AM)
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Andyg69
Student

‎28-10-2017 03:20 AM

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I have been trying to claim my Dex unit from Samsung using my note 8 since receiving it and I have had nothing but grief. I have been using an image of my invoice as proof of purchase but when I try sending it my emails get constantly rejected. The latest was that file is too large.

I do not have a computer so cannot convert to jpeg. Please help. Samsung customer service are disgraceful. 

2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★

‎28-10-2017 05:47 AM

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Try downloading the App called Aviary.

Then launch it and find the picture and crop it etc to see if that helps with file size @Andyg69

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Andyg69
Student

‎28-10-2017 05:17 PM

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In response to BandOfBrothers
Cheers Bobby, but I'm sure they meant to convert it to a jpeg file which I have no idea how to achieve.
Thanx for recommending Aviary, I downloaded it and it's a useful app.
Thanks again for your help which was much appreciated, and if anyone could advise how I can convert a photo to a jpeg file on my note8 I would be grateful.
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