Note 8. Dex Claim Invoice?

[WS2-85]

I'm trying to claim my free Dex station but need an invoice to do so.

I got my phone direct from Samsung UK but all I've go is a Delivery Note. I've checked my emails but all they've sent me is a confirmation of pre-order and dispatch.

Any advice please as it seems customer surport is closed on Sunday!

[rigor1]

i cant claim one either ive give up trying now

[rigor1]

i take that back i cant have one

[AntS]

Hi @rigor1.

Can you tell us a bit more about what happened? 

[Dorian_Hendrie]

Update from Samsung - I have to wait up to ANOTHER 30 days!

"

Your reward will be delivered to the postal address nominated within the claim form.

Your reward should should be delivered within 30 days.

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If you need to contact us please visit our support page.

Lines are open Monday to Friday, 9am to 5pm.

Kind Regards,

Samsung Promotional Support

This is an automated email, please do not reply.

"

[Lenbatten]

I have just received my Dex station very nice this must be the start of the distribution I hope all posters now receive theirs

[mtfatcat]

@Lenbatten

How long did you wait for it to be delivered from when you got your confirmation email?

[Lenbatten]

Ordered note open 15/9/17  applied on 7/10/17 claim cleared on 10/10/17 received Dex inn  27/10/17 so all in all not too long hope yours arrives soon  it his quite  intriguing 

[rigor1]

i had the same problem what im worried about now is do we have any guarantee on the phone as we cant prove we have one

[rigor1]

i have just rang samsung again to try and get a reciept for the guarantee on the phone but they still cant send me one just a copy of the invoice i got when i ordered it but that was no good for the dex claim as it didnt prove what phone i had bought . i give up