Note 8. Dex Claim Invoice?

[WS2-85]

I'm trying to claim my free Dex station but need an invoice to do so.

I got my phone direct from Samsung UK but all I've go is a Delivery Note. I've checked my emails but all they've sent me is a confirmation of pre-order and dispatch.

Any advice please as it seems customer surport is closed on Sunday!

[androidalex]

Hi there, I am in exactly the same position. I am just sending them the confirmation!

[BandOfBrothers]

Hi Guys,

Support is open Sunday. 

CALL.

0330 SAMSUNG (726 7864)
Friday 15th Sept | 8am to 8pm
Saturday 16th Sept | 9am to 6pm
Sunday 17th Sept | 10am to 4pm

Also there is Live Chat too. 

Samsung.com/uk/info/contactus/

[androidalex]

Sorry, scrap my previous reply, it has taken me days and days and email after email to different Samsung departments who have constantly fobbed me off telling me to contact my retailer for an invoice. I told them relentlessly that Samsung themselves were the retailer I purchased from but the retards only sent me my invoice after I threatened to return my phone!!! ***** *****s! Cracking phone but Samsung aftercare is *****!!!

[rigor1]

i have the same problem i cant seem to claim one

[rigor1]

im just going to buy one it is just a con its impossible to claim one

[androidalex]

We should contact trading standards

[WillMoore]

I email Samsung support and they helped me out ... they were pretty good to be fair.

[rigor1]

i have got mne sorted now i found them very helpful too

[WS2-85 · Accepted solution]

Spoiler

Called Samsung support on 0330 726 7467 and in 2min had my invoice emailed to me in pdf.