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Original topic:

Nadz

(Topic created on: 17/01/21 12:56)
Nadzy
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Hi I've just upgraded my Samsung Galaxy S9 for the S20 which arrived yesterday.  However there was no earphones in the box.  I was speaking with an operative of my network who was trying to tell me that Samsung and Apple are no longer supplying  earphones with their devices, which doesn't sound right to me. I have put in a complaint and a new device is being shipped out to me.   

I just wondered if anyone else has experienced this. 

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24 REPLIES 24
Darren22
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I just got a A51 5g and did not come with headphones told same thing
pickmybrain
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with the S20 FE headphones are not provided as a inbox content.
Denboy2
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i got the S20 when it 1st came out and i got earphones in the box .
Nadzy
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I mean it's a phone with a listening device and the ability to play music, so how are customers expected to properly use the device without spending more on earphones? Is this meant to be a push to force customers to buy to Buds Live?
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Nadzy
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Did you follow it up with your provider?
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Nadzy
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Is this something that is clearly indicated? Or is it that we're expected to just be paying more for less?
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Darren22
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I bought mine off the Samsung online shop and spoke to them and they said no headphones come with this phone.
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Denboy2
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of course lol , i bought mine from Samsung direct so i dont know if that was why who knows
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Nadzy
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You might be right. I'll see what I get in the box with the replacement device.
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