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Nadz

(Topic created on: 17-01-2021 12:03 PM)
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Nadzy
Explorer
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Hi I've just upgraded my Samsung Galaxy S9 for the S20 which arrived yesterday.  However there was no earphones in the box.  I was speaking with an operative of my network who was trying to tell me that Samsung and Apple are no longer supplying  earphones with their devices, which doesn't sound right to me. I have put in a complaint and a new device is being shipped out to me.   

I just wondered if anyone else has experienced this. 

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24 REPLIES 24
Darren22
Voyager
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I just got a A51 5g and did not come with headphones told same thing
pickmybrain
Pathfinder
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with the S20 FE headphones are not provided as a inbox content.
Denboy2
Student
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i got the S20 when it 1st came out and i got earphones in the box .
Nadzy
Explorer
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I mean it's a phone with a listening device and the ability to play music, so how are customers expected to properly use the device without spending more on earphones? Is this meant to be a push to force customers to buy to Buds Live?
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Nadzy
Explorer
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Did you follow it up with your provider?
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Nadzy
Explorer
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Is this something that is clearly indicated? Or is it that we're expected to just be paying more for less?
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Darren22
Voyager
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I bought mine off the Samsung online shop and spoke to them and they said no headphones come with this phone.
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Denboy2
Student
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of course lol , i bought mine from Samsung direct so i dont know if that was why who knows
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Nadzy
Explorer
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You might be right. I'll see what I get in the box with the replacement device.
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