my free watch

[coleene]

Hi can anyone help, tried too claim my free watch and sent all my documents I had from ee, but Samsung said it wasn't enough. Any ideas please.

[Bwillg]

what have they asked for specifically?

[coleene]

proof of purchase, but I've sent them everything I had. I even emailed ee and they told me my delivery note would be enough.

[Bwillg]

I have had this before couple years back. normally the delivery note is enough. but If you ordered phone online, you will have received an email from ee which lists all the details of your order, normally if you can save as a pdf or screenshot they should accept that. just make sure has retailer logo ee, details of the phone you ordered and the date with in promo dates.
if you can't find email ee should be able to provide you with the order confirmation.
hope helps and not to long winded

[coleene]

Thankyou il have another go.

[JoshPE]

I had the same problem. I just rang ee on 150 and asked for proof of purchase. they sent it through and it was accepted straight away.

[coleene]

okay thanks