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Original topic:

Missing earbuds

(Topic created on: 12-02-2021 12:38 AM)
Mikael3
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I bought the new s21 ultra and took part of the deal with included tag and earbuds... I got the tag but the earbuds are missing.. I have been mailing, calling and chatting multiple times without a single response.. This is the worst customer service I have ever dealt with.

How do I reach out? Who will solve this?

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12 REPLIES 12
Jimmythefish
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yeah same apart from not receiving anything yet said there was a problem with Samsung i was told ,and said wait to be notified
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JimmyBawa
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Try the Helpdesk@samsungrecycle.co.uk send them an email with the order number and they will be able to help and advise better!
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AntS
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Mikael3
Journeyman
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Sweden

Mikael3
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They couldnt help me since im based in Sweden.

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JimmyBawa
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Oh sorry but there must be a helpdesk email for Sweden?
AntS
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Cheers Mikael3! 

 

@ElinH, Anything we can do for Mikael here? 

ElinH
Community Manager
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Thanks for the shout out @AntS 😊

Hey Mikael! I will send you a private message so that you can forward me your order number, and we'll try to figure out where your buds are. 


// ElinH
Mikael3
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Thanks!