Missing earbuds

[Mikael3]

I bought the new s21 ultra and took part of the deal with included tag and earbuds... I got the tag but the earbuds are missing.. I have been mailing, calling and chatting multiple times without a single response.. This is the worst customer service I have ever dealt with.

How do I reach out? Who will solve this?

[Jimmythefish]

yeah same apart from not receiving anything yet said there was a problem with Samsung i was told ,and said wait to be notified

[JimmyBawa]

Try the Helpdesk@samsungrecycle.co.uk send them an email with the order number and they will be able to help and advise better!

[AntS]

Hi @Mikael3! Which country are you based in? 

[Mikael3]

Sweden

[Mikael3]

They couldnt help me since im based in Sweden.

[JimmyBawa]

Oh sorry but there must be a helpdesk email for Sweden?

[AntS]

Cheers Mikael3! 

@ElinH, Anything we can do for Mikael here? 

[ElinH]

Thanks for the shout out @AntS 😊

Hey Mikael! I will send you a private message so that you can forward me your order number, and we'll try to figure out where your buds are. 

[Mikael3]

Thanks!