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Original topic:

Level u Pro poor voice (mic)

(Topic created on: 07-06-2020 04:16 PM)
Bakpau
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I'm having issue with my bluetooth headset, samsung level u pro anc, my voice over mic is very poor, it's muffled ..... i can install and use the samsung level u pro app from the playstore, and it recognize mine as samsung level u pro, the anc is working aswell, but the mic.... i can not use it for calling.

 

anyone having the same issue as mine ?

 

Today i just notice that the mic placement from the unit i have, with the show unit in the store, are different, while mine have the mic on the up (between + and -) and bottom (between - and play/pause button) right end, the show unit have the first mic on the up (upper from the play/pause button) and the second mic is on the back in line with the charging port.

 

is there a different commercial production design between batch ? how come the mic placement is different from my unit and the show unit...

12 REPLIES 12
AtakanT
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İ have same issue second time. My first one had same problem they changed it with new one for a different problem i hoped new headphone doesn't has same issue but new one has same issue, no one hear me...muffed sound
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Beauvaidos
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I've also had two New units, sourced from Samsung Stores in Canada & South America. Both units suffer the exact same fault ... Samsung Office in Mississauga Canda told me it is a discuntinued product and offerred me a wired set of buds w/ mic !?!?!? REALLY ???

C'mon Samsung ... fix whatever is casuing the mic to perform so horriblely ... New Drivers ??? 

I have a Note 4 ... this should be a snap ???

Been waiting a while already ... Tick Tock - Tick Tock !!!

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Beauvaidos
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Also ... after a few hours of intensive experimentation ... I did get clear transmission via Mic on two occasions ... the only thing I can think of that the Bluetooth Channel selected is somehow involved but there is no way to manually detect or select those channels. Is this a possible fault/cause and Solution ???
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WisamSafi
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Same problem here. Cannot use it for calling

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levelU
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Getting same issue , Very poor voice when call someone.

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tnreddy6050
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Hi , i am also facing the same issue with mic of my Samsung Level u bluetooth head set. I have been observing since 1 month ( Head set was purchased 3 months back). Starting onwards, ppl otherside are unable to hear my voice. i thought it is only with my head set.

It is a common issue.

Dear Samsung team, please guide us for solve the same.

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thefikry
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Same here
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Voodoop
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I have the same problem .

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Vagif
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I had the same problem, just press + or - bottoms, when mic channel goes via connected device rather than headset mic.  Or wait for 30 secs and it will adjust automatically.  

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