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Original topic:

Harmon Kardon Speaker

(Topic created on: 03/12/20 10:22)
Andy8205
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Has anyone else had problems trying to claim the above? I keep submitting documents to Samsung to show my recent upgrade and payments made so that I can claim the speaker but no matter what I send they respond via email stating that proof provided is insufficient. I was hoping to be able to include the speaker with my daughters Xmas gifts but feel like samsung are being as awkward as possible and making it difficult to claim. Any help or advice would be much appreciated, thanks.
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Rob1985
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I had a problem to start with the first samsung a51 I tried to claim against it says that my imei number had already been used even though my phone was sealed and new took it back and exchanged the phone for another a51 and it worked my claim was accepted don't know why it came it like that at first.
I know they were only accepting claims if it was purchased before the 17th November did u purchase it before then ?
Andy8205
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thanks for the response Rob, I got the handset in October, thats how long this has been dragging on. I ended up calling EE this morning and they are going to send me an email confirming date of purchase etc so hopefully that will be sufficient, will keep you posted. Do you mind if I ask if the speaker is any good? thanks
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Rob1985
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I haven't received yet it says it can take 45 days to post i only got my device at the start of November but from the reviews its supposed to be excellent 👍
Andy8205
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cheers mate let me know when you get it, reviews seem positive
Rob1985
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will do mate
Andy8205
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claim now validated and will be delivered within 4-5 working years :smiling-face:
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Rob1985
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4-5 years lol a hope a don't need to wait that long
Andy8205
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lol I tried to add a smiley face at the end but it didn't post haha
Rob1985
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😂 my claim was validated on the 17th and I'm still waiting my dispatch email