17-03-2020 04:03 PM
Hi there, I pre-ordered my samsung galaxy s20 plus awhile back and now I am trying to claim my earbuds. I am trying to go through this app as directed but unfortunately I keep getting a message saying " you are not eligible for this event" "check conditions". I meet the criteria so? Can anyone help? TIA
Solved! Go to Solution.
20-03-2020 09:29 AM
20-03-2020 09:45 AM
My new S20 plus, though the issue has been resolved.
28-03-2020 12:46 PM
Great news, @TaylorM! Thanks for letting us know.