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Galaxybuds+ Claim Issue

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Apprentice

Hi there, I pre-ordered my samsung galaxy s20 plus awhile back and now I am trying to claim my earbuds. I am trying to go through this app as directed but unfortunately I keep getting a message saying " you are not eligible for this event" "check conditions". I meet the criteria so? Can anyone help? TIA

1 ACCEPTED SOLUTION

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Moderator
Moderator

Hi @TaylorM, :smiling-face:

 

Does the link in bazzz's post here work for you?


 Say "Hello!" to the Community in The Introduce Yourself Thread.


View solution in original post

4 REPLIES 4
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Moderator
Moderator

Hi @TaylorM, :smiling-face:

 

Does the link in bazzz's post here work for you?


 Say "Hello!" to the Community in The Introduce Yourself Thread.


View solution in original post

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Are you trying your claim on your new S20 or S20 Ultra?
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My new S20 plus, though the issue has been resolved. 

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Great news, @TaylorM! Thanks for letting us know.

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