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Galaxy S20 cannot connect to SmartTags

(Topic created on: 03-09-2022 12:57 PM)
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Members_Jc2L9jS
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Hi, 

I bought a couple of brand new SmartTags a couple of months ago. After setting them up (and attaching to my house and car keys) they've not had much use. However, recently when trying to locate a set of keys I've noticed I receive the following message when trying to connect to the SmartTags in SmartThings app.

"This Tag is already connected to 2 other devices. You'll be able to connect when at least 1 of the devices disconnects."

I bought the SmartTags brand new from Amazon, and as far as I know, my phone is one only one that's ever connected to them. I have the SmartThings skill setup with Alexa and couple of other smart devices set up (I used the button to turn on a smart bulb), but I'm not sure if any of these count the as the devices mentioned in the message.

I've already tried resetting one of the SmartTags, I can connect to it successfully for a short while (after adding re-adding in the SmartThings app) but then I start receiving the same message again.

Is there any way of finding out what the other devices are and disconnecting them (so my phone will connect)?

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8 REPLIES 8
GoanGeek
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Try logging into your Samsung account and check if it shows up there.
"WI-FI went down for five minutes, so I had to talk to my family.
They seem like nice people"
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Members_Jc2L9jS
Apprentice
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No the SmartTag don't show up in the Devices section when I log in to my Samsung account.

My Galaxy Buds 2 also don't appear and my Galaxy watch shows as inactive (even though the settings on the watch have my Samsung account details), so I'm not sure if we should expect to see the SmartTags there?

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GoanGeek
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Is your smarthings find installed?

Try a wipe cache.

Also check smarthings app permissions for location and stuff.
"WI-FI went down for five minutes, so I had to talk to my family.
They seem like nice people"
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Members_Jc2L9jS
Apprentice
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Yes, wiped data and cache in the SmartThings app when I reset the SmartTag (and installed SmartThings find too). 

Following this is worked fine for a couple of hours, I could connect to SmartTag in the SmartThings app and configure button presses, etc. but now when I try to that I get the message I mentioned in the original post.

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Members_Jc2L9jS
Apprentice
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Is there anything further I can do? This is still happening, at the moment the smarttag is basically useless....

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GoanGeek
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What about the other one?

I bought two more when there were on offer and never set them up yet.

Still having the original one going strong though.

I'd still suggest checking your Samsung account and devices and maybe delete any older versions of your phone (back up) there and see if it helps.
"WI-FI went down for five minutes, so I had to talk to my family.
They seem like nice people"
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daschmee12
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At least for my watch 6 classic, somehow the watch got signed out of either my Samsung acct or Google account(can't remember which or of it was both). When I went to account settings for each, I had to click my email address(which ironically was already listed/saved as the active Samsung and Google account email on the watch?!?), but showed a message that I was now "signed in" again after clicking my email address/account. I know the explanation is kind of odd and convoluted, which is very unlike me if you've seen any of my other posts on the community, but I was having a bunch of problems with all my devices showing as inactive in both SmartThings find and Google Find My. My original Buds Pro, my Buds2Pro, and Watch6 Classic were all showing as inactive on SmartThings and Google Find My, until I confirmed the devices were all signed into my Google and/or Samsung accounts again(depending on the device..ie: some can only be signed into your Samsung account like the buds). I also had a duplicate S21 Ultra device showing up on my Google account, but determined this was bc I had Google services connected to 2 Google/Gmail  accounts on the same device. Removing one fixed the issue, even tho it wasn't really hurting anything, more of an annoyance. 

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daschmee12
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S21 Ultra here. I can't be 100% on this, but with both my original single SmartTag+, and my SmartTag2's(4 pack of them), I have them linked to Alexa as well, and have noticed that Alexa ALWAYS has the up to date location information  of every single tag. I can ask Alexa to find by voice(on an Echo/Alexa enabled speakers), or via the map within the Alexa app, wherever I am, and location is always up to date on all the tags, with near perfect accuracy (within a few meters), which I was pleasantly surprised by. Now, I haveeee granted the Alexa app permission(s) to obtain my Precise Location in the background "All The Time", not just "While Using App", specifically for the purpose of constant/persistent tracking of the tags' locations....or as constant as it can be functionally. HOWEVER, what I find very odd is that often times, SmartThings App/Find takes a bit to locate the tags, refresh their location, and doesn't always show their location history, which I have enabled on each tag....while Alexa, on the other hand, is able to find the tags immediately at anytime, show their current location, and refresh location on queue. So again, can't be 100% sure, but Alexa could POSSIBLY be one of the devices it says your tag(s) are connected to. 

 

 

 

To your comment about using the button for automations, this shouldn't play a factor in the issue your experiencing. 

 

 

 

Something very irritating that I've noticed with the automation button on the tags though, is that your Galaxy phone can only "Connect" to two SmartTags at a time. All other tags will simply say "Nearby" in SmartThings app. The nearby tags are essentially useless when attempting to use the buttons for automations, as the tag has to find your phone and connect to Bluetooth first, before completing the automation you've set to the button on the tag. When this occurs you'll often hear multiple beeps from your tag as it tries to connect to your phone(disconnecting one of your other tags in the process) to perform the automation... while the tags that are already connected run their automations immediately, with only one beep. The only way I have found to keep my two primary tags for home automation connected to my phone at all times is by turning on the toggle for "notify if left behind", which sucks because that feature can only be enabled on two tags at a time. Doesn't this defeat the purpose of having a smart tag advertised with a home automation button when it only works consistently if you have two tags maximum smh. Sorry for the rant, just typical Samsung limitations for no apparent reason(ie: why was a character limit imposed when replying to a message via the notification shade?!? Definitely did not used to be this way, and now you have to fully open the app to respond with a message that exceeds the SHORT character limit in the notification shade). It's the simple things Samsung, not a million different features and settings.. the majority of which you bury deep within settings menu, and only technically savvy users like myself will even be able to find. Anyway, back to the tags....Unless this is a technical limitation of my phone's Bluetooth version, or of Bluetooth Low Energy, which I thought was supposed to support MULTIPLE devices at a time(especially something that uses as little energy as a smart tag for the connection to your phone), I don't see why more than two tags can't be set to notify when left behind AND also ALL be actually connected to your phone simultaneously.

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