Galaxy Buds Static

[lindskent]

I bought the Galaxy Buds and when any sound is playing, there is white noise/static in the background. My ambient noise is off and it is only when sounds are playing. Is there anything that could fix this?

[TessM]

Morning @lindskent ,

that is odd and I would happily take a look into this with you. Are you able to tell me which phone/device do you have these connected to and if the software of both devices and the Samsung Wearable app is up to date?

Is this affecting a particular app?

[lindskent]

Hello! I am using the Galaxy S10+. The Wearables app is up to date, I just updated it. It happens in all apps and with any sort of sound in the phone.

[No151]

Same with mine

[CarloL]

Hey, can you unpair and then re-pair your Galaxy Buds with the phone?

To unpair your Galaxy Buds:
1. Open your mobile device's Bluetooth settings.
2. Select the Galaxy Buds.
3. Select UNPAIR or FORGET or similar.

To re-pair your Buds:
1. Put your Galaxy Buds back in their case for 10 seconds.
2. Re-open the case to enable Bluetooth pairing mode, and check your mobile device's screen.

If the Galaxy Buds don't connect to a mobile device within 3 minutes, Bluetooth pairing mode will automatically turn off.

[lindskent]

I tried that, but there is still static. I also tried resetting the buds, but it didn't do anything. 

[TessM]

Is this affecting one of the Buds or both? Do you have Ambien Mode set to high when that happens? If so, please try a different setting to see if this is still happening. 

[lindskent]

It seems to be both. I do not have my Ambient Sound on when this happens. 

[No151]

I did this too. Reset the buds, disconnected, reconnected, tried connecting to different devices. I've gone into developer settings on my galaxy s9+ and tried changing the Bluetooth audio codec.

Static remains. I'm lucky to get one song or few mins of a podcast without it. 

[TessM]

If the issue remains after a reset, the next step would be having them examined. Find your nearest Support Centre from here.