Freestyle projector battery problems

[Seiko4169]

I purchased the official Samsung Freestyle battery in June last year. Haven't used it much but tried last night and it looks completely dead. Attempted to charge with the official Samsung charger and cable and after 8 hours it's just a single white flashing light? 

Any ideas or help would be appreciated, thanks.

[Members_emB6whw]

Me too. Same problem. Doesnt seem to have any charge in it. Tried charging it for 24 hours and no change. Anyone out there?

[AndrewL]

@Seiko4169 @Members_emB6whw: The Freestyle must be connected to a power source in order to function, and cannot be charged. If you connect the device to a USB cable and charging plug, then this should provide the power required to utilise the device. The white LED light is for the remote control, which can also be charged via the USB port. 

[Seiko4169]

We are referring to the freestyle BATTERY not the projector. The official dedicated Freestyle BATTERY base sold by Samsung does NOT work. Worse Samsung ignore the customers!

[AndrewL]

@Seiko4169: Apologies for the confusion. Do you have access to another compatible charger that you can try to see if the issue persist? If not, have you tried connecting to both USB inputs when attempting to establish a charge? 

[Seiko4169]

Thabks for the reply. Ive tried 3 different chargers. None allow the battery to recharge.

Ive also connected the projector to the secndary usb OUTPUT to see if that helps. Nothing. Samsung should take these batteries back, understand the fault and once confirmed issue those effected with a new unit or refund.

Ignoring the customer does so much harm to the brands reputation!

[killak]

Hi, I have the exact same problem. Brought my in August last year...hardly used it.

Did anyone find a solution?

[PmvKarthik]

Some people got it worked by charging it continuesly for 24 hours but it didn't work for me any news from service or samsung personals on this problem officially.?

[Woodah]

I had the same issue. Took it to a Samsung repair shop, they confirmed it was dead and replaced it under warranty.

3 months later after one use, the same thing happened to the new one. Clearly some design flaw somewhere. So many people reporting the issue online but Samsung are not formally acknowledging it.

[KevinPP123]

Same has happened to mine yesterday, guess send it in for replacement