30-09-2023 11:05 AM in
08-10-2023 02:50 PM in
@Seiko4169 @Members_emB6whw: The Freestyle must be connected to a power source in order to function, and cannot be charged. If you connect the device to a USB cable and charging plug, then this should provide the power required to utilise the device. The white LED light is for the remote control, which can also be charged via the USB port.
08-10-2023 03:37 PM in
08-10-2023 05:20 PM in
@Seiko4169: Apologies for the confusion. Do you have access to another compatible charger that you can try to see if the issue persist? If not, have you tried connecting to both USB inputs when attempting to establish a charge?
08-10-2023 05:29 PM in
29-10-2023 06:32 AM in
I had the same issue. Took it to a Samsung repair shop, they confirmed it was dead and replaced it under warranty.
3 months later after one use, the same thing happened to the new one. Clearly some design flaw somewhere. So many people reporting the issue online but Samsung are not formally acknowledging it.