02-05-2023 03:27 PM
02-05-2023 03:31 PM
02-05-2023 06:19 PM
02-05-2023 06:38 PM
@Carolelesley: Please confirm the model number of the device you purchased, and when and where you purchased it, and I will look into this for you.
02-05-2023 08:21 PM
03-05-2023 12:27 PM
03-05-2023 10:03 PM
24-05-2023 07:06 PM
24-05-2023 08:34 PM
Hi, @Becky050220. I recommend reaching out to O2's Support Team for assistance in getting a working code (or additional advice on making a claim) for the Buds2 promotion it is running.
Please let me know when you get this resolved.