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Original topic:

ear buds offer - still haven't received my buds or heard back off samsung

(Topic created on: 13-02-2021 09:30 AM)
Batesy999
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still haven't received my buds or heard back off samsung whats going on? 

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7 REPLIES 7
KellyW93
Explorer
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I got a text after 7 days saying mine was approved and I'll receive them in the next 45 days
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Batesy999
First Poster
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received nothing from samsung, just rang them they say they cant help me. nothing but bad experiences from samsung and ee wish i never bothered
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Graham37
Pioneer
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Had my claim approved instantly and told I will receive in 45/60 days. yours is probably in the system just waiting to be approved/sent out maybe?
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theKMK
Journeyman
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same here, its been 8 days since my claim and not a peep from them, they should reply within 7 days?
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StopItRawr
Explorer
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Did you send in the claim form (You can see it on the Samsung members app when you login?) If so you should have a claim number and there's a link to check the status of the claim on the email you get when you submit the claim.

If you haven't sent a claim in yet, this isn't automatic and Samsung can't help you if you haven't sent a claim in yet
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Batesy999
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yeah claimed them over a week ago, i have rang them they are not recognising the code i was given and have said there is nothing they can do
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StopItRawr
Explorer
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You should have a 9 digit code that you enter in here.

https://20203.samsungpromotions.claims/janpreorder-phone/en-GB/track-claim

The claim code is ***-***-*** and will be in the email you get when you submitted the claim.
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