Claiming Samsung Active Watch

[Baggie1975]

I upgraded to a Samsung S20 FE 5G on EE on 29th December and have input the details needed to claim the Samsung Active Watch. I've now had 2 texts and emails saying they need proof of purchase which I have uploaded twice now,  showing EE Logo,  what was dispatched,  Date,  My Number etc. I haven't got anything else,  any ideas what I can send or is it just a way of getting out of sending the Watch? Thanks

[Aklima]

Hi,
Have you sent the receipt? if yes then they have everything they need.

[Baggie1975]

Hi, thanks for the reply. I've spoke to someone on the chat now and they are calling me today.

[Aklima]

Hi,
hope you get it sorted.

[DannyT]

Hey just as a heads up:

Your proof of purchase can be any formal document from your retailer, such as:

• a store receipt
• an email invoice
• a phone contract
• an order confirmation email and delivery note (these must be provided together)

When sending your proof of purchase, please make sure the following information is clearly visible:

• What you bought
• Where you bought it
• Date of purchase

[Baggie1975]

Sorted now thanks for your replies 👍 Appreciated