Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

Original topic:

claiming free buds - wouldn't let me change the generic IMEI number

(Topic created on: 12/02/21 23:15)
Balac007
New Member
Options
Accessories

Hello all, I've recently got my S21 Ultra it's fantastic with the promise of free earbuds, but when I went through the process of claiming them it wouldn't let me change the generic IMEI number it puts in. 

However it did ask for an picture of the box with the IMEI number on.
Does anyone know if this matters? 
And will it affect my claim for them?
Thanks 😊
0 Likes
Reply
5 REPLIES 5
ChrisM
Moderator
Moderator
Options
Accessories

Hi @Balac007 

Did you manage to get this sorted?

0 Likes
Reply
Balac007
New Member
Options
Accessories
hi Chris, not sure I put my request through on Friday, but not heard anything.
0 Likes
Reply
ChrisM
Moderator
Moderator
Options
Accessories

Have you checked your spam/junk folders for an email confirmation?

0 Likes
Reply
Balac007
New Member
Options
Accessories
I've had email confirmation saying it could take up to 7 days for someone to respond. it gives me a reference number and that, but I'm worried the page where I couldn't change the IMEI might be a problem.
0 Likes
Reply
ChrisM
Moderator
Moderator
Options
Accessories

We're sure the Promotion team will get this sorted for you, @Balac007. Let us know how you get on!

0 Likes
Reply