I agree with you Altan that it isn’t a very good customer service process they have going on.
Unless Samsung has found a way to legally print free money or are having the buds produced by a voluntary organization then they aren’t free at all, someone has had to pay for them to be made and shipped.
I may be wrong, but I’m assuming the cost of that manufacture and shipping is being covered by the price you paid for the phone, so essentially they aren’t free, it’s probably you that’s paid for your own “free gift”. I say ‘probably’, because me and you have different versions of the s21, so I don’t know if one of us paid over the odds to subsidize the other lol. If it turns out that the cost of your phone gave me free buds then thanks, I appreciate that, if the other way around, then your welcome friend and I feel bad for not paying a bit more to give you faster shipping lol.
What would be better for the customer is if Samsung just split the phone and buds into the two separate products they actually are, and adjust the price of each appropriately. Unfortunately I don’t see the whole ‘free gift’ gimmick going away any time soon unless enough people get annoyed enough at Samsung for them to have a stern word with their marketing department.
