Hi, I got my S21 last week and the whole buds live claiming method had left me very confused.
On the 7th day I conveniently received an email asking me to submit more info despite as far as I'm concerned having sent everything that was requested at the time. This will now add another 7 days for approval before another 45 days to ship, so we're looking at about 2 months to claim wireless earphones for a phone with no 3.5mm jack.
I'm just wondering if anyone in the community might have any ideas as to why Samsung could not have just added the option to add them to their basket for £0 when the s21 is in there at checkout time?
I'm pretty sure Samsung would have gone bankrupt through lack of sales if the standard delivery was up to nearly two months.
Ultimately the phone and software is a wonderful experience, tarnished by frustrating customer service experience. I would love to give Samsung feedback and perspective from a customer side but I don't want to be overly scathing if there is another perspective that can explain away reasons for delivering such frustrating service.
Hi gbix, that does seem reasonable practice to avoid the issue of people claiming then sending back the phone. In the UK the distance rule gives 14 days before the phone can be sent back. That would account for claim verification being dragged out what I expect to end up being two weeks. Now there's just the mystery of the 45 day shipping remaining.