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Original topic:

claiming buds live

(Topic created on: 09-02-2021 08:39 PM)
fmc96
First Poster
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Hi 
How do you claim your free buds ?
Thanks
23 REPLIES 23
Solution
DanniJ
Journeyman
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when you open the membership app there's a blue bar below the ads and above where ot says community etc that says click her if you're wanting to claim free gifts :smiling-face:

Screenshot_20210209-192605_Samsung Members.jpg

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Solution
GalaxyAsh
Voyager
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the easiest way is as above through members, I don't think you need any information that way ( but not sure ) I claimed mine via the way in your screenshot, pressing "claim now" and following the steps, you need your IMEI number ( IMEI 1 ) and a screenshot of your confirmation email ( or in store receipt, but unlikely right now ) the steps are quite simple you will get through them fine. you can display your IMEI by dialing *#06# in your keypad, or Settings > About Phone > IMEI 1, or IMEI 1 from your box. 😊

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Steff1000
Explorer
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Try E-mailing Samsung direct. Their e-mail address is on the web. Also ask to speak to customer services direct. This will avoid being transferred around from call centre to call centre.
trak68
Apprentice
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thank you for the link it made my claiming so much easier
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Lainey479
Apprentice
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the picture in my screenshot my sister sent me I can't find that page lol
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GalaxyAsh
Voyager
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OK one sec I'll send the link.
Lainey479
Apprentice
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thank you im going to give it a go x
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ANDROIDnumber1
First Poster
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I take it you can't message people directly on here, shame
GalaxyAsh
Voyager
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Lainey479
Apprentice
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thank you 😊