Hey does anyone know what i can do. I have tried to claim for the AKG Y500 wireless headphones. I have sent the missing information that was asked in an email a few times now and keep getting the same email telling me I've missed information. Don't know why I am getting the run around. Is this genuine or a scam?
I'm not shore but I'm also having problems with claims right now. tried to claim my e-voucher for a free xbox game bundle or ear buds for pre ordering the note 20 ultra, got a email saying I'll receive my code in 2 days and I still haven't had it
Hey Rob, how did you know it was accepted? I have sent an email with my receipt twice and have had no response from them. How do I know they accepted my request?
I bought a new phone for my son last week and I cant get to claim these headphones either. I am thinking of reporting them as mis-selling as its nearly impossible to find out actually how to claim these. I have telephoned Samsung 2 times and get passed to another department who then say you have to use the claim section of the members app..I cant even find that in this app so appears a big con as far as I am concerned and I think I will report them
I am the same. Samsung where I ordered the phone wont help. you cant claim via this app like they say you can. it feels like a scam to me and I will report them tin trading standards.
You cant actually speak to anyone on that number and it sent you to the website or app. that's he problem, you cant claim via this method so going around incl circles.
