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Claim for the AKG Y500 wireless headphones

(Topic created on: 26-08-2020 01:07 PM)
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DuBoisTowers
First Poster
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Hey does anyone know what i can do. I have tried to claim for the AKG Y500 wireless headphones. I have sent the missing information that was asked in an email a few times now and keep getting the same email telling me I've missed information. Don't know why I am getting the run around. Is this genuine or a scam?
11 REPLIES 11
UpstairsShroom
First Poster
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I'm not shore but I'm also having problems with claims right now.
tried to claim my e-voucher for a free xbox game bundle or ear buds for pre ordering the note 20 ultra, got a email saying I'll receive my code in 2 days and I still haven't had it
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Robbie-35
Troubleshooter
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I had the same issue to start with but then I sent the receipt of purchase that shows everything date time imei etc and it was accepted
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Anonymous User
Not applicable
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Hey Rob, how did you know it was accepted? I have sent an email with my receipt twice and have had no response from them. How do I know they accepted my request?
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DannyT
Moderator
Moderator
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If you're still having issues claiming, give the Promotions Team a call on 0333 016 4054. 


Welcome to the Community!

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Robbie-35
Troubleshooter
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hi @Anonymous User I got a text message to my phone and also got an email aswell to say my claim was successful hope u got yours sorted out
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David1973
Apprentice
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I bought a new phone for my son last week and I cant get to claim these headphones either. I am thinking of reporting them as mis-selling as its nearly impossible to find out actually how to claim these. I have telephoned Samsung 2 times and get passed to another department who then say you have to use the claim section of the members app..I cant even find that in this app so appears a big con as far as I am concerned and I think I will report them
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David1973
Apprentice
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I am the same. Samsung where I ordered the phone wont help. you cant claim via this app like they say you can. it feels like a scam to me and I will report them tin trading standards.
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David1973
Apprentice
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You cant actually speak to anyone on that number and it sent you to the website or app. that's he problem, you cant claim via this method so going around incl circles.
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DannyT
Moderator
Moderator
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Have you all tried using this link? https://20202.samsungpromotions.claims/akgy500


Welcome to the Community!

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