29-01-2021 12:57 PM
Can anyone help me out? I'm getting really frustrated, I've tried numerous times to set up my new smart tag and my phone acknowledges the device etc and i get to a certain stage and percentage in SmartThings when i will get a Bluetooth error. I have also reset it numerous times and just cant get no where with it. Please help!! Thank you.
30-01-2021 01:27 PM
31-01-2021 10:26 AM
Got the same problem. Frustratingly my wife and I both got S21s with smarttags on the same day. Hers connected in seconds, and my tag connects to her phone with no problem so it's not a tag issue. When I try it consistently fails with the "couldn't connect to the smarttag service" message.
Tried clearing smartthings cache and data with no change
31-01-2021 11:55 AM
31-01-2021 08:33 PM
03-02-2021 09:22 AM
03-02-2021 09:33 AM
03-02-2021 10:16 AM
Well, that was as much use as a chocolate teapot. I was told to plug the device into the wall and wait for the led blinking to stop.... 😐 when I informed them (again) this was a SmartTag which had neither an LED light or a plug I was sent the repair website which might have been helpful if it listed SmartTags or at least my phone model (S21) but it didnt. I was then advised to visit my local repair store... which also might have been helpful except they're shut at the minute 😕 I was then asked to call 0330 726 7467 and they may arrange a replacement.
Updates to follow... 😬
03-02-2021 11:07 AM - last edited 03-02-2021 11:37 AM
#1: First advisor didn't know what a SmartTag was.
#2. Second advisor was very helpful and agreed i needed a replacement, put me through to the promotions team.
#3. Third advisor asked me for my claim ID which i don't have as the tag and buds were delivered along with the phone, was put through to another department.
#4 They hung up....
#5. Got through to someone else who was amazed that the tag and buds came with the phone and that i didn't have to make a claim but also agreed i would need a replacement, put me through to sales.
#6. Sales team transferred me to the tech team who then hung up again...
03-02-2021 01:02 PM
03-02-2021 01:09 PM