Bluetooth headphones

[adi69]

Hi, I'm just wondering if anyone can help me. I have a Bluetooth pair of headphones and can't seem to connect them like I usually do but before I reseted my settings for everything now they won't they connect.

[xSteveuk]

Try Turning off Bluetooth on your phone and back on again and see if will pair with your headphones

[adi69]

Yep tried that multiple times still nothing

[CarlH]

What headphones and phone do you have, @adi69?

[adi69]

JVC Bluetooth and Galaxy Note 9

[CarlH]

Thanks for confirming. The first thing you should check is that you have followed the relevant steps to make the device discoverable, according to the manufacturer’s instructions. If you are still unable to connect, once you can see the device, here are some additional steps to try:

Go into your Bluetooth settings, select the device you are having problems with and tap it and then tap "Forget" or “Unpair” from that device and then restart your phone. Now head into Settings > Apps > 3 dots (top right) > Show System Apps > Bluetooth Share / Bluetooth Test > Storage > Clear cache/data. Hope this helps! 

[adi69]

Hi there this still hasn't helped I would like to know if you still have anymore suggestions that may help

[GreyMatter]

Hi Adi69, it sounds like you're doing all the right steps, the only thing you haven't mentioned is if the headphones are "paired" to any other devices. Some blutooth devices only allow pairing to one device. So, unpair the blutooth headphones from ALL other devices, then try pairing again

[adi69]

Problem has been solved but thank you anyways for the help