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Original topic:

50% off Accessory voucher from members app not working

(Topic created on: 18/02/20 19:31)
Jino2020
Explorer
Options
Accessories

Hopefully someone can help.

 

The samsung members app has given me a 50% off accessory voucher to use on accesories purchased on the Samsung Shop website, i have had these before and they have worked without issue.

 

However, whenever i try to use the voucher i have just been given it gives me an error of "Coupon Cannot be Applied".  I've never used the voucher before. I am trying to purchase the Samsung Galaxy Ultra Clear View cover in black.

 

I have been e-mailing Samsung, calling Samsung to try and help and i keep getting passed from one department to another with no resolution.

 

Can anyone help?

 

James

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13 REPLIES 13
Bamby2291
Apprentice
Options
Accessories

Hello same here not working for me I have tried going through live chat but they haven't a clue 

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NDiceman
Apprentice
Options
Accessories

Ditto just tried and same thing. Not working, just what I need after upgrade debacle. 

Anyone help? Mods?

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StevieD1
First Poster
Options
Accessories

Same issue 

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NDiceman
Apprentice
Options
Accessories

Well I was told it was limited to only some accessories and not including any new S20 accessories.  Limited use then!

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DaveA1
Explorer
Options
Accessories

It worked fine for me and got a healthy discount on the wireless charger duo.

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Jino2020
Explorer
Options
Accessories

UPDATE:

 

I tried the code today on an S20 Ultra clear view case and it worked...

 

Give it another go!

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StevieD1
First Poster
Options
Accessories
😡 Already used my code on something else.
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Anonymous User
Not applicable
Options
Accessories
I tried to download the voucher today but I'm getting an error message API.CPN_1012.400
Anyone know what it means? Chat are useless
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Pc2509
Apprentice
Options
Accessories

I tried to purchase strap for watch and case for s10 note+ but the 50% discount was only valid for 1 item but there was nothing in the T&Cs about this. 

Feels like a bit of a con really, but did get a half price watch strap!

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