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Hey @Andrew Wong ,
Sorry to hear about this, I've sent you a private message to collect some details, please get back to me at your earliest convenience, and I will pass your info on to the relevant department for further assistance.
Seems I am getting the same thing with weeping from the inner ear and dry skin when using the buds for 20mins or more which I am now recently having to do with work meetings.
Going to have to switch back to my Samsung buds plus which is a shame.
I see this issue has been mentioned several times on these forums.
Has a solution been found yet?
Hi I have used these myself and only used 1 when walking and have gone deaf in that ear due to swelling. It is also itching, with a burning sensation and has a discharge. It took about 5 days to get better.
I hadn't realised it was the earbud and used it again same thing has happened. I want to complain but don't know who to. I have used the original earbuds and never had a reaction like this. They are useless if I can't use them
I am really disappointed that the same thing has happened to me, it takes a little longer 3 days wearing them for about an hour a day I have bought a very expensive foam tip which made it last a week until the soreness is unbearable but I have to admit defeat now I am so disappointed because the sound is such good quality and the hands free so convenient. What is it in them that is causing this??
I'm sorry to hear that you have experienced this issue. Please can you check your inbox by clicking on your profile picture at the top right of the page and selecting 'Messages'. I would like to collect some details from you so I can pass them to the relevant team, who will contact you for further assistance.