04-03-2021 06:04 PM
Solved! Go to Solution.
03-05-2021 10:48 AM
Hey @Andrew Wong ,
Sorry to hear about this, I've sent you a private message to collect some details, please get back to me at your earliest convenience, and I will pass your info on to the relevant department for further assistance.
03-05-2021 10:52 AM
I think we all have a compensation claim here. Happening to lots of us. Months later I'm still feeling the affects.
03-05-2021 06:11 PM - last edited 03-05-2021 06:12 PM
10-05-2021 10:19 PM
Seems I am getting the same thing with weeping from the inner ear and dry skin when using the buds for 20mins or more which I am now recently having to do with work meetings.
Going to have to switch back to my Samsung buds plus which is a shame.
I see this issue has been mentioned several times on these forums.
Has a solution been found yet?
11-05-2021 09:14 AM
Hey @DrSauve, sorry to hear about this issue with your Buds. I've sent over a PM with further information. Please take a look as soon as you can.
22-06-2021 11:04 PM
Hi I have used these myself and only used 1 when walking and have gone deaf in that ear due to swelling. It is also itching, with a burning sensation and has a discharge. It took about 5 days to get better.
I hadn't realised it was the earbud and used it again same thing has happened. I want to complain but don't know who to. I have used the original earbuds and never had a reaction like this. They are useless if I can't use them
23-06-2021 10:08 AM
Hi @Tawnyowl68
We do take matters like this very seriously! I'm going to drop you a PM to collect some details from you, so that we can escalate this internally!
04-08-2021 09:10 AM
I am really disappointed that the same thing has happened to me, it takes a little longer 3 days wearing them for about an hour a day I have bought a very expensive foam tip which made it last a week until the soreness is unbearable but I have to admit defeat now I am so disappointed because the sound is such good quality and the hands free so convenient. What is it in them that is causing this??
04-08-2021 10:38 AM
I'm sorry to hear that you have experienced this issue. Please can you check your inbox by clicking on your profile picture at the top right of the page and selecting 'Messages'. I would like to collect some details from you so I can pass them to the relevant team, who will contact you for further assistance.
08-08-2021 07:17 AM
Yes! I have 2 blisters in one of my ears. So annoying because I really like the way they sound...