Re: £100 voucher lost

tom woodward · ‎30-09-2022

I purchased 2 x superfast wireless charger pads for £54 each, totalling £104. I use the £100 voucher that I got when I purchasing a Fold4 and the extra £4 with card payment.

10 days after delivery date I phoned Samsung to be notified that they cancelled my order and marked it 'order completed' explaining that the item was no longer in stock(which it was at time of purchase).

Phoning support has told me that I will get a full refund of £4.. but I will not receive my £100 voucher back in any way!!

at_theresonly1mac · ‎30-09-2022

If in UK, email

*******

Hope they can help

.....
If I helped or solved your problem, please like or tick solved.

Have been using phones since 1993, and am self taught.

I offer advice for free, cos I think it'll help, if it doesn't, explain why, I might learn something new too.

Current phone Galaxy S22 Ultra
Previous phones: most S series, Note 2, Samsung Alpha, iPhone 3gs, far too many Nokia's!

at_theresonly1mac · ‎30-09-2022

Uk.pressident AT samsung DOT com

.....
If I helped or solved your problem, please like or tick solved.

Have been using phones since 1993, and am self taught.

I offer advice for free, cos I think it'll help, if it doesn't, explain why, I might learn something new too.

Current phone Galaxy S22 Ultra
Previous phones: most S series, Note 2, Samsung Alpha, iPhone 3gs, far too many Nokia's!

tom woodward · ‎01-10-2022

Will try thanks