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my pc won't pick up the ear buds

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hi, my pc won't pick up my ear buds that are connected to it, I tried to download the software but my pc wouldn't pick up the charging case, so I downloaded the software from a Samsung website, then I connect the ear buds to my pc but the program doesn't do anything. my pc pick up that I've connected them, I've tried it in different USB ports and different USB cables but still nothing,


anyone got any ideas on how to fix this? any help please it will be appreciated 


thanks Rich

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