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iconx battery drain

First Poster

I have earbuds model SM-R150 and cardle EB-PR150. I insert the buds inside of the cradle and close the cover, and fully charge. I remove from the charge and put it on the shelf. After few days even I never use its battery become empty. I feel it does never turn off.

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Moderator
Moderator

Hi @Utkudemir , 

 

I found this general guide for the IconX on our website: https://www.samsung.com/uk/support/mobile-devices/set-up-and-use-the-gear-iconx/ 

 

From what you've said, I'm wondering if a restart on the buds will help. From that guide above:

 

IconX_restart.JPG

 


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First Poster
Thanks, I will try.
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First Poster
Didnt help.
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Moderator
Moderator

Do you have them connected to a phone, @Utkudemir?

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First Poster
Yes, during usage I connect it to the phone and use them without any problem. After usage I switch off all nearby bluetooth devices, I recharge and put them on the shelf as the future usage. After few days, I find the device with an empty battery.
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Moderator
Moderator

No worries. Cheers for trying that out and getting back to us, @Utkudemir. I reckon that if a reset had no effect at all then it's best to get your  buds and cradle checked out at your nearest Samsung Support Centre.


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