Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

White screen when login in to Samsung account

(Topic created on: 22-04-2019 09:45 AM)
3388 Views
diogocerqeira
Journeyman
Options

I bought my Galaxy Watch today and I've paired it with my OnePlus6. No problems happened until I reached the login to my Samsung Account - a white screen appears and nothing happens. I can't download apps... Can you plese help? Already did the basic. Uninstall and reinstall, clear cache, reboot phone and watch...

26 REPLIES 26
Galaxy_Baz
Apprentice
Options

Hi, same issue on my Moto g5 plus, has anyone/Samsung found a solution yet?

yellon
First Poster
Options

this is happening for a few days now, the thread on US forum has over 41 pages. One dude even found a blank login page that is probably the cause

https://account.samsung.com/accounts/wmanager/

 

some people reported that login only works on iphones and samsung phones, if you have other brand you are screwed...

 

there doesn't seem to be an activity from samsung to fix this ridiculous issue

DeanDTjr
Journeyman
Options

They aren't trying to do anything. I have spent almost a week in these forums, and see NOTHING being done. HOWEVER! Samsung DID take the time to ban me from support forums after I "colourfully" expressed my opinonsScreenshot_20190421-114015.png

 

Lio_24
First Poster
Options
Hola. Tengo el mismo problema con mi Huawei P30 y el Samsung Galaxy Watch.
PJ283
Student
Options

Pixel 3 here same issue.

Wl310302
First Poster
Options

P20 with the same issue connecting account to wearable app or store. 

SmartwatchS3
Student
Options

I have same issue.

 

Joel

SmartwatchS3
Student
Options
I have same issue
SotonDave
First Poster
Options

Same issue on Pixel 3.

Goncaln
First Poster
Options

Also having the same problem.  Samsung, either fix the problem or take my watch back for full refund.