Support

Open search

Watch Active insane battery drain after update

Highlighted
First Poster

The battery of the Mobile with which it paired is happening big way. I use One plus 6 and the Mobile drains 15% per 4 hours as per batery usage status trend from Mobile settings. Taken up with Samsung. The Active 2 gear app in the PlayStore page also has numerous complains on thsi subject. 

I think Samsung is cheating public with an underdeveloped baby product.

Have taken up with Operaions CEO desk and they called up few times, but update of the galaxy App is yet to be

released.See the problemSee the problem

Highlighted
First Poster

My watch did an update on January 9th 2020 and hasn't been the same since. I barely get 13 hours from a charge. Ugh. Is there anyway to revert the update? Any other suggestions? 

Highlighted
First Poster

How can I get this update to resolve it? I've searched and my watch doesn't seem to have any available.

Highlighted
First Poster

I finally got mine to not drain by reseting.  I went into the Gear App and did a backup and then a reset.  I still had to manually changes some settings that didn't seem to backup but my battery now lasts like it did before.

Highlighted
First Poster

What version are you now on ?  I've recently switched from an Android phone to an iPhone, and battery life is less than half as long.  

Highlighted
Apprentice

I bought my Samsung Galaxy Active new in a June and it has always only ever given me just over a day of battery. 

In the last two days though since the update I get no more then 1 hour and it just shuts off without notice. 

Highlighted
Apprentice

I reset the watch last night and it was 100% charged when I went to bed. This morning the watch was dead flat again 0% charge

Highlighted
Apprentice

I am only getting less than 3 hours per charge. Who do I contact? Not happy. Have only had this new watch about 8 months and it's pretty much useless now

Highlighted
Moderator
Moderator

Hi @AMSMagenta 

 

It sounds as though one of our engineers need to take a look at your watch. Are you anywhere near one of our Service Centres?

Highlighted
Observer

I'm having the same issue, a full charge lasts less than 24 hours. Nothing has changed other than an update last week.

Top Liked Authors