04-12-2019 04:25 PM - last edited 04-12-2019 04:30 PM
Hi everyone,
So I own a Watch Active v1 and after this recent update, battery has been really an issue. My set up is an Iphone 8 plus + watch active. It was doing great before the update, I was getting barely 2 days with my personal settings.
Symptoms? Every time I go to sleep with 100% I wake up with 60%-70% (best case scneario). I checked the battery usage and at the top "Samsung Health" appears every day.
After this update, I can't get to a 1 single day. I tried everything:
-resetting and hard resetting watch
-resetting/unistalling galaxy watch app and samsung health from iphone
-setting every single setting from the watch which could save up battery (brightness , hr measuring, connections etc)
-updating to last version of every app mentioned above
-reading every thread here to try solutions proposed there
I don't know if eventually this is going to be read by someone at samsung, but if you are going to update your devices without providing a solution after screwing up, at least give us the chance to rollback.
Thanks for reading
Solved! Go to Solution.
26-05-2020 04:54 PM
Mine has started to settle down, but I still only get 48hours out of a charge.
I find that different faces drain faster, I downloaded some good low energy "eco" watch faces and stop using the other ones.
I also found an "Optimise Battery" option when you scroll down from the top top and click on the battery symbol. It will stop all ***** running in the back ground.
It's down to trimming the fat and removing the unwanted or unused apps, I will never ever use the Benji or Baxi (Siri / Alexa wanna be) and other such apps.
Hope it helps, and it will get better. Sadly I'm now just happy with a 2 day life span, but missing my 7 day Fitbit!!
04-06-2020 03:43 PM
I have updated the solution. Please test it if you are experiencing drain issues
05-06-2020 11:31 AM
Hi.
I switched from Android to iOS (iPhone 8 issued through work) at the start of the year and immediately my Galaxy Watch Active started draining within 24 hours. I used to get 3-4 days between charges with Android. For a while after switching I kept the phone on battery saving mode to get throught the day but on impulse decided to try normal use again. Surprisingly, the watch was back up to 3+ days between charges.
Recently, i inadvertantly let the battery drain completely and, after charging it back up , the usage was back down to <24 hours. So frustrating!
I've tried factory reset, uninstallaing and reinstalling the Wearable and Health apps - nothing seems to remedy it.
I contacted customer support and they went through the usual checklist:
Everything I'd already tried and nothing worked. In the end they suggested that I send the watch back to Samsung for repair, but I'm convinced the issue is not with the watch itself as I have seen that it is capabale of 3+ days use and never had any issues when it was paired with my Andoid. It seems like it's a software or connectivity issue with iOS that's draining the battery so I don't know what sending the watch back will acheive.
I'd be very grateful for any advice from other users that might have exprienced this.
05-06-2020 05:04 PM
Mine seems to be okay on iOS now - as long as I don't use it for tracking an activity. It's a shame, as it is a good watch + tracker when it works, but I'm nearly at the point of binning it and moving to a Garmin or Fitbit.
15-06-2020 01:40 AM
Last week, my phone still had a reasonable amount of power at the end of the day, but afer an update I can watch the battery drop rapidly. It lasted less than three hours today with zero activity.
I am worried that Samsung is using up the power by snooping on my phone, and I no longer trust them. Due to this lack of trust, I recently dropped all four of my family's Samsung phones and purchased iPhones.
17-07-2020 07:45 AM
my watch since updating to latest software keeps burning through battery
02-08-2020 01:47 PM - last edited 02-08-2020 01:48 PM
This is not a solution! Though, glad it worked for u!
I started experiencing the same issue. My galaxy watch is connected to my galaxy S10 phone and used to take me through the entire day easily. I often had another 30-40% the next morning...
But, after recent update I have to put the watch on the charger in 8-9 hours... And looks like Samsung Health is draining the battery like crazy... like I tried to reset the watch to factory settings and all other things you have mentioned with no success! Samsung moderators please help!
12-08-2020 11:10 AM - last edited 12-08-2020 11:13 AM
Exactly the same here with my iPhone 11. Put it on before I went to sleep at 11pm last night at 100% and by 11am this morning I'm at 5%?! No notifications enabled, so using as a basic watch, which is a shame and a waste of money. Hope there's a solution soon.. updated the software a few weeks back which is when battery life started becoming more and more appalling.
21-08-2020 04:03 PM - last edited 21-08-2020 04:07 PM
23-08-2020 02:52 AM
I am not the only one I see. After the last update I went from getting 2+ days on watch to less than 8 hours. I cannot make it through the day. If an update doesn't come through soon, I am taking it back to Costco - easier than sending it into Samsung.