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Watch Active insane battery drain after update

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Apprentice

Hi everyone,

 

So I own a Watch Active v1 and after this recent update, battery has been really an issue. My set up is an Iphone 8 plus + watch active. It was doing great before the update, I was getting barely 2 days with my personal settings.

 

Symptoms? Every time I go to sleep with 100% I wake up with 60%-70% (best case scneario). I checked the battery usage and at the top "Samsung Health" appears every day.

 

After this update, I can't get to a 1 single day. I tried everything:

 

-resetting and hard resetting watch

-resetting/unistalling galaxy watch app and samsung health from iphone

-setting every single setting from the watch which could  save up battery (brightness , hr measuring, connections etc)

-updating to last version of every app mentioned above

-reading  every thread here to try solutions proposed there

 

I don't know if eventually this is going to be read by someone at samsung, but if you are going to update your devices without providing a solution after screwing up, at least give us the chance to rollback.

 

Thanks for reading

1 ACCEPTED SOLUTION

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Apprentice

Guys just wanted to let you know in case someone comes in with the same problem that it has been solved.

 

Samsung released an update (small one) and since then everything is fine. 2 days battery duration with the settings I have always used., such as:

 

-10 minutes HR measure

-strong vibration

-display to the lowest level (I personally think this is fine for me)

- 4 or 5 widgets 

-workout autodetect on

 

Edit as June 4, 2020:

I received lots of notifications due to replies to this thread. Sorry I couldn't replied sooner. I discovered there is a effective method to actually make battery to last longer/what it should last.

 

I haven't tested it on Android, I know it works on iOS. Iphone users know we have to keep opened the Galaxy wereable app in order to be connected to our watch. Once we close it, we need to open it again and wait till it connects to watch.

Android's can close the app and it will stay connected in the background whether the app is opened or not.

 

What I did to stop the drain was literally avoid opening the app. Trust me, do not open that app and everything will be okay. IMPORTANT: The drain will not stop instantly, you will have to be patient (couple of charges / days).

 

IMPORTANT: If you open it and sync, the drain will start again.

 

This method its been working for me for a long time. Hopefully this will the effective "not taking it to an RMA" solution.

 

 

 

 

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33 REPLIES 33
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Moderator
Moderator

Hi @massi93 ,

 

that doesn't sound right to me. Can you let your watch battery drop to 50% and send us a screenshot of the battery usage? You can get this information from: Galaxy Wearable app > Settings > About Watch > Battery.

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Apprentice

Thanks for reviewing my case. Here are the screenshots. I had around 76% before going to sleep and right now  (after 8 hours) I have 15%.  When I get to 50% from 100% I will upload them for sure.

 

1.jpeg2.jpeg

 

 

Apprentice

May I have any mod attention s ?

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Moderator
Moderator
@massi93: The battery consumption as a result of your notifications seems to be quite high, therefore please can you try disabling notifications at night when the device is not in use to see if you notice a significant improvement. I also recommend switching to Power Saving Mode under Battery Management, as this should also make a huge improvement to the overall battery life. Let me know how you get on.
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Apprentice

 AndrewL

 

I tried this today (turned off system notifications sharing + power mode in watch). When I went to sleep I had 61% and I woke up with 40% which is barely what it has been draining every day since I have this problem. I had to charge it to 51% and go to work. After 10 hours I had 7%.

 

I don't know what to say, during day watch seems to be fine sometimes , but when it enters into this standby mode it destroys it. I also disabled the inactive feature.

 

Also it's fustrating that I'm the only one experiencing this issue. Is there any Iphone user who can confirm it's my watch the problem ?

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First Poster

I'm having the exact same problem, I'm an iPhone user and my watch would work fine before, battery was never a problem would go 3 days before needing to charge. Now it just completely shuts itself off with no warning, currently charging the battery twice a day! 

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Apprentice

I got a Galaxy Active last Friday (3rd Jan 2020) and the battery wont last 24 hours.

Active Watch.jpg

 

 

I have run through all the turn offs and notifications, and Bluetooth only, no wifi, removed everything - at this stage it is just a basic watch and yet i still only get 1d 4h 12m out of 91%!! 9% usgae in about 2 hours BTW.

 

Not impressed and perhaps looking at getting a refund - Not happy at all.

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Apprentice
I bought one of these watches last week (3rd Jan 2020) , i have an iphone 6s and i too only get about 24 hours MAX from my battery.
Samsung Health is EATING the battery on the watch - Sure this is a core app needed to get the data from the device, kind of useless without it!
Highlighted
Apprentice

Guys just wanted to let you know in case someone comes in with the same problem that it has been solved.

 

Samsung released an update (small one) and since then everything is fine. 2 days battery duration with the settings I have always used., such as:

 

-10 minutes HR measure

-strong vibration

-display to the lowest level (I personally think this is fine for me)

- 4 or 5 widgets 

-workout autodetect on

 

Edit as June 4, 2020:

I received lots of notifications due to replies to this thread. Sorry I couldn't replied sooner. I discovered there is a effective method to actually make battery to last longer/what it should last.

 

I haven't tested it on Android, I know it works on iOS. Iphone users know we have to keep opened the Galaxy wereable app in order to be connected to our watch. Once we close it, we need to open it again and wait till it connects to watch.

Android's can close the app and it will stay connected in the background whether the app is opened or not.

 

What I did to stop the drain was literally avoid opening the app. Trust me, do not open that app and everything will be okay. IMPORTANT: The drain will not stop instantly, you will have to be patient (couple of charges / days).

 

IMPORTANT: If you open it and sync, the drain will start again.

 

This method its been working for me for a long time. Hopefully this will the effective "not taking it to an RMA" solution.

 

 

 

 

View solution in original post

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