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Spotify app is missing on Non-Samsung phones' Galaxy Store

Explorer

Hello. 

People are going crazy over this issue on offical Spotify community forum, so i start this topic here to raise awareness about this problem we are facing. 

 

This is not just a "Galaxy Watch" thing. I use Gear Sport and i can confirm that (you'll see in the youtube video) Spotify is also missing on Gear Sport too.

 

PROBLEM IS: Users of Galaxy Watch and Gear Sport can not find Spotify for Tizen in their Galaxy Store, which is located in Galaxy Wearable app. The users have one thing in common. They dont have Samsung phones. Spotify is aware of this problem. About 300 people just state "we have the same problem". The status is "under investigation" in spotify forums. 

 

I just want Samsung to be aware of this problem too. Maybe they should work together because it has been 2 weeks and nothing has been changed so far. Some people got Spotify v2.1.8 which is updated in March, some people dont even have this app on their Tizen watch because they can't find spotify on Galaxy Store!!!.

 

 

Check the forums below if you dont believe me:

 

https://community.spotify.com/t5/Ongoing-Issues/No-Spotify-on-Galaxy-Store-Galaxy-Watch/idi-p/469751...

 

https://www.reddit.com/r/GalaxyWatch/comments/aznf9t/spotify_on_galaxy_store_has_reappeared_and_is/

 

 

I've also made a video about this situation. 

https://www.youtube.com/watch?v=YNpeyZhfc8g

 

 

Please comment on this problem. I know i am not alone. Bring Spotify back!!!!

 

My specs:

Phone: Xiaomi Mi Max 3, Android Pie

Watch: Gear Sport, Tizen 4.0.0.2

Galaxy Wearable App: Latest version, 2.2.23.19021251

 

Please comment on this problem. I know i am not alone. Bring Spotify back!!!!

 

 

UPDATE 1

01.04.2019

Quick update guys.
Spotify has re-appeared on my Galaxy Store.
Location: Turkey
No April fools.
Go check out.

26 REPLIES 26
First Poster

Same problem here! Thanks for starting this thread.

 

My specs:

Phone: OnePlus 3T, Android Oreo 8.0.0

Watch: Galaxy watch, Tizen 4.0.0.1

Galaxy Wearable App: Latest version, 2.2.23.19021251

Location: Hong Kong

Observer

Yes, it is missing on mine too.

Very disapointing.

 

My specs:

Phone: OnePlus 5, Android Oreo 9.0.0

Watch: Galaxy watch, Tizen 4.0.0.1

Galaxy Wearable App: Latest version, 2.2.23.19021251

Location: Germany

First Poster

My specs:

Phone: OnePlus 6T, Android 9.0

Watch: Galaxy Gear Sport (SM-R600), Tizen 4.0.0.2

Galaxy Wearable App: Latest version, 2.2.23.19021251

Location: Argentina

First Poster

Same problem here, I am on iOS and can not use spotify on my new samsung galaxy watch active. The app is not in the App Store for galaxy watch. A shame, i am thinking of returning the watch because of this.

 

My specs:

Phone: iPhone 7plus

Watch: Galaxy watch active, latest update

Galaxy Wearable App: Latest version

location: sweden

 

Observer

Same here at Finland. Watch reset didn't help or reinstalling android app.

S3 Frontier, Huawei Nova 3.

 

Samsung support centre didn't help. Spotify has been “investigating” problem for 3 weeks. On a Gear S3 Frontier product page they advertise for full Spotify support on a non Samsung phones. What a joke.

 

AndrewL Moderator
Moderator
Hi guys. Not sure if this will work with watches paired with non-Samsung devices, however please check out the following related thread for steps on how to access Spotify on your Galaxy Watch.

https://eu.community.samsung.com/t5/Mobile-Apps-Services/Spotify-for-galaxy-watch/m-p/976781
First Poster

I only upgraded to the Samsung Galaxy 46mm watch for the offline Spotify, this need to be dealt with ASAp

 

My specs:

Phone: Huawei Mate 9

Watch: Galaxy Gear 46mm  (SM-R800), 

Location: UK

Observer

Hi guys. Not sure if this will work with watches paired with non-Samsung devices, however please check out the following related thread for steps on how to access Spotify on your Galaxy Watch.

https://eu.community.samsung.com/t5/Mobile-Apps-Services/Spotify-for-galaxy-watch/m-p/976781

 

 

Didn't help

Explorer

This dont work... The solution only helps to "mirror" spotify into the watch. We need standalone tizen application, which is missing / does not appear on Galaxy Store.

 

I hope somebody files a court case for this problem because Samsung advertises "Spotify" and its logo in Galaxy Watch, Gear Sport, Galaxy Active watches...

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