Samsung smartwatch

[AbberCat]

I've just upgraded to a new Samsung s20+ and am trying to order the free watch but all I get when I go through the member zone is an error message. I've just purchased on contract through Vodafone so its with a listed dealer in the time constraints not sure what issue is

[Jonathan1205]

Hi AbberCat,

Have you followed the instructions within the below link?

https://www.samsung.com/uk/galaxy-watch-offer/

[Jonathan1205]

If you are still having issues via the Samsung Members app, you can call the number below, who will be more than happy to support

03452160127

[AbberCat]

Yes this is what I used and it came up with the error I will try the number thank you very much

[Jonathan1205]

No worries, let me know how you get on 

[AbberCat]

I rang but basically got same instructions however landed on a chat page and they asked me to email them details so hopefully this will work galaxywatch@samsungpromotions.claims

[Jonathan1205]

Thanks for the update 👍 

[AbberCat · Accepted solution]

I was using an incorrect link on the members page think this was for a previous watch offer. The correct link is showing now I used and my watch is on its way