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Samsung Galaxy watch bezel not working

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Has anyone else had the problem of the bezel not responding to being turned? Mine seems to freeze and even sometimes the watch page goes the oposite direction to the direction that I am turning it. I have had a replacement watch and the replacement has also been fixed at the service centre and now this! I'm not impressed as the years warranty is up in a few months and then if it breaks again I'll be left with a useless watch!

6 REPLIES 6
Superuser I
Superuser I

That's not good @Rach77 

 

I've seen posts where dirt etc has somehow gotten into the watches bezel causing minor issues.

 

I'd certainly have the watch looked at via a Samsung Experience Store or Samsung Service Centre. 

 

In the UK Samsung phones and Watches are covered by a 24 Month Manufacturing Warranty.

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Navigator

Thank you, I will do that. I didn't know that my watch is covered for 2 years.

Superuser I
Superuser I

https://www.samsung.com/uk/support/warranty/

Screenshot_20190514-065549_Samsung Internet.jpg

 

 

 

Current Phone ~

Samsung Note 10+ 5G _256Gb > Model: SM-N976B._ Samsung One Ui / Pie.

Samsung Gear s3 Frontier Watch
Samsung Galaxy Tab A {2016}SM-T580

Navigator

I took my watch to the Samsung store and they fixed it in a day and I picked it up the next day. I have to say that I am impressed with the customer service centre. My watch is currently working again. I'm excited about the one ui update thats coming soon too. Thanks for your help.

New Member

Hi I'm facing the exact same issue in my gear S3 classic

What did they say at the service center, what exactly did they do to solve the problem?

Navigator
The service centre replaced the whole watch body as far as I can tell. The protective plastic stickers that were on my brand new watch when it arrived were on the watch I got back from the service centre.
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