I bought a Samsung Galaxy Rose gold ladies watch yesterday. I set it up no problem last night but after just 2 hours of wearing it I was experiencing severe pain in my left wrist & left hand was shooting with pain. I had to take off, today I tried it again and severe pain. I changed it over to my right hand and again after a few hours same unbearable pain. I have worn fitness trackers 4 years with no issues. Is there a solution for this or can the watch be returned? I even took extended warranty out on it so I am very disappointed.
Hi there @EvieD
That doesn’t sound right! Have you spoken to your GP about the pain you are experiencing? We would highly recommend in doing so if you haven't already. If you’re unhappy with your watch we’d recommend discussing this further with your retailer to discuss your options.
Thanks for letting us know @EvieD, I would urge you to speak with your GP, as at this stage I'm unable to advise or confirm if it is the watch that has caused the pain. Your GP will be able to take a closer look into this for you, and recommend anything else you need to help treat this. I hope this helps!
Hi yes the exact same thing happened to me, I just got the same watch yesterday and I feel a dull throbbing pain in my wrist directly underneath the watch, which subsided after I take it off. I understand Samsung/the moderator will never admit to anything, but yes it is clearly the watch. I assume so many wireless signals being concentrated in one spot on your body creates sensitivity issues for some people.
I will have to return the watch tomorrow, I’m very disappointed, as apart from the terrible terrible battery life, it is a great watch.
I just bought the watch last Saturday and I am having the same issue. I feel a dull ache in my wrist, occasionally it will also hurt into my elbow and fingers. Sometimes is not bad, other times it's too intense to wear it.
I watched a YouTube video about this for the Apple Watch, they suggested wearing the watch two fingers above the wrist bone and loose enough that you fit your finger under the band. I didn't think I was wearing the band tight, but I loosened it a little more anyway, it does seem to help, although, the pain isn't completely gone yet.
I have a solution that worked for me and I hope it helps you too. I talked to my doctor and she said this happens when nerves in the wrist are getting pressured where it's not used to it. This is usually because of the band. I was getting pain in my wrist, elbow, and fingers but only when I wore the watch. She recommended the first thing to try is changing the band, wearing it loose and then gradually tighten as your wrist gets accustomed to the new pressure.
I bought a leather band and wore it loose for about a week, then a little tighter for a few more days. I now wear it snugly and I don't have any pain at all.
I hope this helps you.
I've had the same pain from shoulder to wrist that started after getting the watch and only occurs when I wear the watch. Do you mind sharing what replacement band you got that helped?
I've had my watch now 5 days and second day the pain started, it is defernatly the watch sensors.
I have watched a video on YouTube about the possion on the arm/wrist So I'm giving that a go.
Love the watch and concept but the pain have been extremely bad, to the point over the weekend I couldn't use my left hand.