Hi @Joanne24
I can see this support page but am not sure its going to bring anything new to your current understanding
samsung support/answer.
Maybe deleting the app both from your phone and from your My apps in your play tore and if relevant delete any connection history from the fit and then start all over again.
A Samsung service location or Samsung Experience Store might be able to help and guide you too.
Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
