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Remote connect problems gear 3 frontier

CarlH Moderator

It transfers data from one phone to another but if you download it (desktop version), you have the option to backup your data (you can also do this with the app version on your phone with an SD card). I also recommend backing up your data using Samsung Cloud or Google Drive. I must also mention, prior to a Factory Reset, to remove your Google and Samsung account from the phone. 

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