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Left galaxy earbud won't disconnect when case is closed. Causing battery drain.

(Topic created on: 13-05-2019 09:18 PM)
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Lyness121
First Poster

‎13-05-2019 09:18 PM - last edited ‎17-05-2019 04:03 PM by Moderator ) in 

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Just recently received my promotional galaxy earbuds and have noticed that when I put the buds back in the case and close it the left earbud wont disconnect, causing the bluetooth connection to remain active and to cause battery drain for earbuds and phone unless a manual disconnect is carried out. Has anyone else had same issue? Going to visit the tech support centre on Wednesday and try and get replacement.

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2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★

‎14-05-2019 05:44 AM

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No I've  not had this issue on my black pair of Samsung Galaxy Buds @Lyness121 

 

Would you let us know what the Samsung Service Centre says please ?

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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Sakesbi
First Poster

‎31-03-2021 12:53 AM

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I'm having exactly the same issue with my Buds plus. 

Would you please update us on what you did to fix the problem. 

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