Left Galaxy Earbud has stop working!!!

[Gpelo]

A couple days back I was listening to music through the ear buds supplied with the Samsung Galaxy S10. I put them back in the case and when I took them back out for usage the left side had stopped working. Upon research I found out this is a common problem YOU guys have STILL not fixed and I'm not able to reset the buds as the app no longer allows you to do so. What do I need to do to get this fixed?? Someone let me know.

[Ross_McG]

Sorry....Let me re-phrase steps

- Put both buds in case and close
- Leave for 10 secs
- Remove working bud
- Close case and leave 10 secs
- Open case and put working bud into case and remove non working bud from case
- Close and leave 10 secs
- Put both buds in and close and leave 10 secs

[David_1960]

Thanks. Will bear in mind for future.

[Chris500]

Right earbud has stopped working today. Tried everything. Could you post the details you used to send your buds back to Samsung? Sounds like a decent service. Thanks.

[David_1960]

@Chris500 

Email link below:

seuk.contactus@partner.samsung.com

Just explain issue. They will run through options and try a couple of remedies.

Mine are fixed and on the way back today. (3 day turnaround). 

[Ernesto2005]

I have the exact same issue, when I place my left ear bud in the case it show a red light even thow I left them charging for over a hour. When I check the app it shows a exclamation mark on the left ear bud

[Ernesto2005]

I have this issue currently and when I place my left ear bud in the case it doesn't charge and it show a red light , in the app it shows a exclamation mark.

[richardattoe]

I have the same problem with my, left one not charging and only had them one week. Want to know how to get them replaced under warranty 

[Paigey]

I have had the same problem as well is there anything we can do @Samsung

[richardattoe]

I spent a few hours on the phone to Samsung and got no help at all from them with the problem with my new ear buds so last night a re charged them and they now seem to be working OK.

I did charge just the left one in the case and I also used the Samsung Wear app to communicate with each earbud separately one at a time and seemed to get the left one working, so I am pleased. Hope you get yours sorted OK.

[PaulaSantos]

It worked for me! Thank you very much!