A couple days back I was listening to music through the ear buds supplied with the Samsung Galaxy S10. I put them back in the case and when I took them back out for usage the left side had stopped working. Upon research I found out this is a common problem YOU guys have STILL not fixed and I'm not able to reset the buds as the app no longer allows you to do so. What do I need to do to get this fixed?? Someone let me know.
I've tried all the solutions you suggested to no avail. They say to reset the buds from the app but Samsung went ahead and removed the feature. Lord knows why as this seems like a common problem.
Same thing happened to me and I contacted Samsung who arranged for them to be picked up from my workplace. They were returned to me a couple of days later, free of charge under the warranty. Don't know whether they were repaired or a replacement as had to pair them again to my phone. Excellent service.
I have the exact same issue with my right ear bud. There is a firmware update ready to be installed but because one bud won't connect I am unable to proceed with the update.
Mine have randomly done this when removing from the case. Here is how I solved it (worked each time):
Put both buds in case and close
Leave for 10 secs
Remove working bud
Close case and leave 10 secs
Switch buds over
Close and leave 10 secs
Put both buds in and close and leave 10 secs
Then when both removed they both worked and connected to wearables app.
Not saying this will fix all issues as the issue some of you might be seeing is a dead battery and will need a repair as stated previously.
Hope this helps