My left Galaxy bud is not working properly, and is quieter compared to the right bud. I had this problem before and I had them replaced (the buds and not the case). It was fine after that but about a month after that, the problem came back. I have tried cleaning them, and resetting them through the Galaxy Wearables app but no luck. What should I do?
Hey @JackDemetriou! Let's make sure that the Galaxy Buds are fully up to date by heading to: Galaxy Wearable app > About earbuds > Update earbuds software > Download and install. Also, turn your Bluetooth OFF on the device that is connected to them and turn it ON again. Did it help?
Thank you, I will do this. I have already had them changed, and the issue is back. Fo you what is causing this?
Also, will this cost me anything to get them either repaired or replaced?
It can be different things really. In regards to the cost, I can't confirm this I'm afraid as it depends on what the engineer finds as the main cause behind the Galaxy Bud not working. However, if the Buds are still under warranty and the cause is due to a manufacturer defect, then the repair or replacement should be free.